Return/Refund Policy :
We are committed to ensuring customer satisfaction by offering high quality products. If you are not satisfied with your purchase, you may return the product within 30 days of purchase for a full refund or exchange.
Delivery times :
- We guarantee a refund if delivery is not made within 21 working days.
- Delivery times are generally 7 to 14 working days.
Return conditions :
- Items must be returned in their original packaging and in perfect condition.
- Personalized items are not eligible for return or exchange, except in the event of an error on our part.
- Return shipping costs are at the customer's expense, except in the event of an error on our part.
Return procedure :
- Contact our customer service department by e-mail to inform us of your wish to return an item. We will then provide you with the necessary instructions.
- Pack the item in its original packaging and send it to the address we provide. Don't forget to include a copy of your purchase receipt.
- Once we have received the item, we will check it to ensure that it is in perfect condition. If everything is in order, we will then proceed with your refund or exchange, whichever you prefer.
- We refund customers via the original payment method used at the time of purchase.
- Refunds are processed within 10 working days of receipt of the returned item.
If you have any questions or concerns about our return/refund policy, please do not hesitate to contact our customer service department. We're here to help!